Privacy Policy & Terms of Service

Last Updated: April 13, 2025 CAREOSITY ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and those who inquire about or utilize our non-medical home care services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

- We may collect the following personal information from you: - Contact Information: This includes your name, email address, phone number (including mobile number for SMS communication), and physical address. Information Related to - - Care Needs: When you inquire about our services, we may collect information about the individual requiring care, their general needs, and any specific preferences you share with us to better understand how we can assist.

- Emergency Contact Information: If you become a client, we may collect the name, phone number, and relationship of your designated emergency contact person.

- Communication Preferences: We may collect information about your preferences for how we communicate with you (e.g., email, phone, SMS).

- SMS Terms of Service

- SMS Terms of Service: By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CAREOSITY. This includes SMS messages for scheduling, reminders, instructions, payment notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://careosity.care/privacy-policy-and-terms. Message HELP for help. Reply STOP to any message to opt out. No mobile opt-in data will be shared with third parties.

- Website Usage Data: When you visit our website, we may automatically collect certain information, such as your IP address, browser type, operating system, referring website, pages you visited, and the dates and times of your visits. This information helps us analyze website traffic and improve our online services.

- Cookies and Similar Technologies: We may use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings (see Section 5).

- Information Provided Through Forms: Any information you voluntarily provide through contact forms, inquiry forms, or other forms on our website.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

- Responding to Inquiries: To communicate with you and respond to your requests for information about our non-medical home care services.

- Providing Information about Our Services: To send you information about CAREOSITY's services, updates, and relevant resources that may be of interest to you.

- Facilitating Communication: To communicate with you via email, phone calls, and SMS messages regarding your inquiries, service arrangements, scheduling, and other relevant matters. - Service Delivery: To understand your care needs and to facilitate the provision of our non-medical home care services. - Improving Our Website and Services:** To analyze website usage data and feedback to improve the functionality, content, and user experience of our website and the quality of our services.

- Internal Record-Keeping: For administrative purposes, such as maintaining client records and managing our business operations.

- Security and Fraud Prevention: To help maintain the security and integrity of our website and services.

- Legal Compliance: To comply with applicable laws, regulations, and legal processes.

- SMS Communication: If you have provided your phone number and explicitly consented to receive SMS messages from us, we may use your phone number to send you SMS messages related to appointment reminders, service updates, important notifications.

- SMS consent is not shared with third parties or affiliates for marketing purposes.

3. Who Personal Information is Shared With

We may share your personal information with the following categories of third parties for the purposes described below:

- Internal Staff: Your information may be accessed by our employees and authorized personnel who need to know the information to provide our services, respond to your inquiries, and manage our business operations.

- Service Providers: We may engage third-party service providers to assist us with certain functions, such as website hosting, email communication, data analysis, and other services. These service providers are contractually obligated to protect your personal information and are only permitted to use it for the specific purposes for which it was disclosed.

- Legal Authorities: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

- Business Transfers: In the event of a merger, acquisition, or other business transaction, your personal information may be transferred to the acquiring entity or other third party involved. We will provide notice if your personal information becomes subject to a different privacy policy as a result of such a transaction.

- Emergency Contacts: With your consent, we may share your information with your designated emergency contact in relevant situations.

- We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes.

4. Your Rights

You may have certain rights regarding your personal information, subject to applicable law. These rights may include: - Access: The right to request access to the personal information we hold about you.

- Correction: The right to request that we correct any inaccurate or incomplete personal information we have about you. * Deletion: The right to request that we delete your personal information under certain circumstances.

- Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.

- Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.

- Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where applicable.

- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal. To exercise any of these rights, please contact us using the contact information provided in Section 9. We may require you to verify your identity before responding to your request.

5. Cookies and Tracking Technologies

Our website may use cookies (small text files placed on your device) and similar tracking technologies to collect information about your browsing activities. We use these technologies for purposes such as:

Essential Cookies: These cookies are necessary for the basic functionality of our website.

- Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functionality Cookies: These cookies allow our website to remember choices you make (such as language preferences) and provide enhanced features.

- Marketing/Advertising Cookies: We currently do not use cookies for targeted advertising purposes. You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings preferences. You can typically block or delete cookies, or set your browser to notify you when a cookie is being sent. Please note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.

7. Children's Privacy

CAREOSITY's services are generally not directed towards children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we can take steps to remove the information and terminate the child's access to our services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised Privacy Policy on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. If we make material changes to this Privacy Policy, we will provide a more prominent notice, such as by email or a notice on our website. Your continued use of our website and services after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: CAREOSITY 295 INDUSTRIAL DRIVE NE, STE E, CHRISTIANSBURG VA 24073 - HOMECARE@CAREOSITY.CARE - 833.820.5177

Accessibility of Privacy Policy

- Web Forms: A clear and conspicuous link to this Privacy Policy will be provided near any consent language on our web forms where personal information is collected, including but not limited to contact forms, inquiry forms, and any forms where you might provide your phone number for SMS communication. For example, you may see text like: "By submitting this form, you agree to our PRIVACY POLICY".

Website Footer: A link to this Privacy Policy will be prominently displayed in the footer of every page on our Website.

Terms of Service

Last Updated: April 13, 2025

Welcome to the CAREOSITY website (the "Website"). These Terms of Service (the "Terms") govern your access to and use of the Website and the non-medical home care services provided by CAREOSITY ("we," "us," or "our"). By accessing or using the Website or engaging our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using the Website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy (available at [Link to your Privacy Policy]), and any additional terms and conditions that may apply to specific services or features offered by CAREOSITY. If you do not agree to these Terms, you may not access or use the Website or our services.

2. Description of Services

CAREOSITY is a non-medical home care provider offering a range of services designed to support individuals in their homes. These services may include, but are not limited to:

- Assistance with activities of daily living (ADLs) such as personal hygiene, dressing, and mobility.

- Companionship and social interaction.

- Light housekeeping and meal preparation.

- Medication reminders. Errands and transportation assistance. The specific services provided to each client will be outlined in a separate service agreement or care plan developed in consultation with the client or their authorized representative.

- Some services or communications will be communicated through SMS messaging such as:

Appointment reminders, scheduling and billing. Communications from this Website may include SMS messaging if the contact information was provided.

- SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from CAREOSITY. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://careosity.care/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.

3. User Conduct

When using the Website, you agree not to:

- Use the Website for any unlawful purpose or in violation of these Terms.

- Interfere with or disrupt the operation of the Website or the servers and networks used to make the Website available.

- Attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website. - Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission.

- Transmit any viruses, worms, malware, or other harmful code. * Impersonate any person or entity or misrepresent your affiliation with any person or entity.

- Collect or harvest any personally identifiable information from other users of the Website without their consent.

4. Intellectual Property

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by CAREOSITY, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may use the Website for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website according to these Terms. The CAREOSITY name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of CAREOSITY or its affiliates or licensors. You may not use such marks without our prior written permission.

5. Disclaimer of Warranties

THE WEBSITE AND OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. CAREOSITY DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT ON THE WEBSITE OR THE SUITABILITY OR QUALITY OF OUR NON-MEDICAL HOME CARE SERVICES. ANY RELIANCE YOU PLACE ON SUCH INFORMATION OR SERVICES IS STRICTLY AT YOUR OWN RISK.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAREOSITY, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE WEBSITE OR OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF CAREOSITY AND ITS AFFILIATES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO CAREOSITY FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM, OR IF NO SUCH PAYMENT WAS MADE, THE AMOUNT OF ONE HUNDRED UNITED STATES DOLLARS ($100). THE LIMITATIONS OF LIABILITY SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND CAREOSITY.

7. Indemnification

You agree to indemnify, defend, and hold harmless CAREOSITY, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Website or our services; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any intellectual property right or privacy right; or (d) any claim that your content caused damage to a third party.

8. Links to Third-Party Websites

The Website may contain links to third-party websites that are not owned or controlled by CAREOSITY. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that CAREOSITY shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any such third-party websites. We encourage you to review the terms of service and privacy policies of any third-party websites you visit.

9. Termination

We may terminate or suspend your access to all or any part of the Website or our services at any time, with or without cause, and without prior notice or liability. Upon termination, your right to use the Website and our services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, intellectual property provisions, disclaimers of warranties, limitations of liability, and indemnification.

10. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or relating to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or relating to these Terms or the Website shall be instituted exclusively in the federal or state courts located in Montgomery County, Virginia. You irrevocably submit to the exclusive jurisdiction of such courts in any such suit, action, or proceeding.

11. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and CAREOSITY concerning the Website and our services and supersede all prior and contemporaneous communications and proposals, whether oral or written, between you and CAREOSITY with respect thereto.

12. Waiver and Severability

No waiver by CAREOSITY of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of CAREOSITY to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at: CAREOSITY 295 INDUSTRIAL DRIVE NE, STE E, CHRISTIANSBURG, VA, 24073 - HOMECARE@CAREOSITY.CARE - 833.820.5177

By using our Website or engaging our services, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.

Privacy Policy & Terms of Service

Terms of Service

This website uses cookies.